We Help Taxi Companies Handle Calls Save Money |
SPCC UK provides 24/7 customer call handling and booking support for taxi companies across the UK. We reduce dispatch costs while delivering top tier service to your passengers.
24/7 Call Handling
Never miss a booking our team is always available.
Lower Staff Costs
Cut dispatch expenses by up to 50%
Trained Agents
Skilled, polite, and focused on UK taxi needs.
Who We Are
SPCC UK is a professional UK registered business providing 24/7 call handling and booking support for taxi companies across the country. Our highly trained agents manage calls, take bookings, and handle dispatch tasks all using the dispatch software you're already familiar with. We help you cut costs, improve customer service, and ensure you never miss a booking.
Why Taxi Firms Choose SPCC UK
✔ UK-Based Business
✔ No Software Changes Required
✔ Fast Setup Get Started in 24 Hours
✔ Fully Trained Call Handlers
✔ Trusted by Taxi Companies Across the UK
HOW IT WORKS
1
You contact us
2
We learn your software & process
3
Our agents begin call handling
4
You get bookings and save money
Frequently Asked Questions (FAQ)
What services do you provide?
We specialise in call handling and dispatch support for UK taxi firms. Our agents are trained specifically for the taxi industry, and many have worked with taxi operators before. They know how to manage bookings, use dispatch platforms like iCabbi and Autocab, and deliver smooth customer experiences.
We can also support other service based businesses that rely on phone based bookings or customer service, including private medical clinics, car recovery services, and similar industries.
Will you use our existing system?
Yes. We log directly into your dispatch software and work within your existing setup. There is no need to switch platforms or install anything new.
How experienced are your agents?
Every agent we work with has a minimum of three years of experience in customer service or taxi dispatch environments. We follow a strict recruitment process to ensure only the most capable professionals join our team. We believe to be the best, you need to hire the best, and that is exactly what we do.
How can your business help my company save costs?
Hiring UK based dispatchers can be expensive, especially for night or weekend shifts. Our service allows you to cut those costs significantly by providing trained call handlers at a much more affordable rate without compromising on service quality. You get professional coverage while keeping your overheads low.
Will my customers know the calls are outsourced?
No. Calls are answered under your business name, using your protocols and tone of voice. From the caller’s point of view, it feels like they are speaking to your own in house staff.
Can you provide full 24 hour coverage?
Yes. Whether you need full day coverage or just support during evenings, weekends, or night shifts, we can provide a flexible package to suit your needs.
How much does it cost?
We tailor our pricing based on your hours and call volume, but our promise is simple. We help you cut staffing costs without sacrificing service. Most clients save significantly compared to hiring in house dispatchers.
How quickly can we start?
Once we have had an onboarding call and access to your dispatch system, we can usually go live within three to five working days.
Do you provide reports or call summaries?
Yes. We can provide daily or weekly reports showing call activity, booking data, and any client feedback. You will always know how things are running.
Do I need to sign a long term contract?
No. We offer flexible monthly packages. You stay with us because the service works, not because you are tied into a contract.
Can your services scale with my business as it grows?
Absolutely. Whether you are starting with a few hours a day or need full 24 hour coverage, we can adjust your package as your needs grow. We have the team and systems in place to support long term scaling.